Contact Us
Contact Aqua Samples
Get expert help with water testing, orders, and results. Our UK-based team is here to support you with Legionella testing, TVC testing, and all your water safety questions.
Professional water testing from £39.95 plus VAT.
Before contacting us, you may find quick answers in our FAQ page.
Questions About Water Testing, Orders or Results?
If you need help with water sample testing, orders, results or subscriptions, please contact us using the form below.
Submitting your enquiry through the website ensures it reaches the correct team and can be matched accurately to your order or account.
What You Can Contact Us About
Use the contact form for enquiries relating to:
- Legionella and TVC water testing kits
- Placing or amending an order
- Sample delivery or returns
- Accessing or understanding test results
- Managing subscriptions (monthly, quarterly, 6-monthly or annual)
- Technical issues with your account or checkout
What We Provide
Important: We provide laboratory testing and reporting services only. We can help you with:
- Choosing the right test kit for your needs
- Understanding sampling requirements
- Explaining your test results
- Managing your orders and subscriptions
We specialise in water sampling and laboratory testing and do not provide Legionella risk assessments, compliance advice, or remedial recommendations.
However, we have extensive industry experience and can help you understand your results. If specialist support is required, we can introduce you to one of our trusted water hygiene partners.
Before You Get in Touch
To help us respond as quickly as possible, please include:
- Your order number (if applicable)
- The email address used at checkout
- Clear details of your query
Incomplete information may delay our response.
Response Times
Enquiries are monitored Monday to Friday.
We aim to respond within 1 working day.